What is it?
StarCenter is the latest major development from Edistar. A unique solution that revolutionizes the traditional call center model.
StarCenter is a service that is supplied to call centers, as in-house or outsourcing, and functions as an "advanced front-end telephone exchange", interfaced with the call center (or with a network of call centers) in ISDN or VoIp mode and operating 24/7.
StarCenter is a solution that expands and strengthens the services and functional efficiencies of call centers by eliminating the need for any investment in hardware, software or dedicated personnel.
Click here for more informations !!
What it does
StarCenter guarantees a step up in quality of call center services, to the full advantage of customer satisfaction. Hence greater efficiency, rapid response times to calls, full and optimal management of peak call volumes. No calls are lost and a reply is always guaranteed.
StarCenter allows the optimization of the employment of resources and the company organization with considerable cost reductions. In particular, it facilitates the use of teleworking: each operator can carry out their work anywhere (even from home). The system also offers call centers an interface with other channels of communication: i.e. SMS services, e-mail and fax are integrated and useable as and when necessary.
With StarCenter it is possible to configure the service in real time via the web according to your requirements: destination numbers, schedules, creation of work groups, call management criteria etc. The system allows the monitoring of the service and its efficiency, either in real time or delayed, thus supplying detailed statistics and data which are always available via the web. (For example, information on the activities of each operator). The Marketing Orientation Service (MOS) reports are very useful for management, providing information also on the geographic distribution of the calls.
Click here for more informations !!
The winning formula
StarCenter is supplied by Edistar in ASP mode (Application Service Provider) and allows an immediate step up in quality of services and efficiency, thanks to its capacity to interface with multiple platforms and through several channels. Therefore it provides better customer service, considerable optimization of resources with a reduction in costs, without any additional investment necessary for hardware, software, technology, technicians, licences, updates etc.
Click here for more informations !!
The advantages:
- StarCenter increases the performance and efficiency of call centers without the need for any investment
- Improves the qualitative level of Customer Care
- Helps optimize and rationalize the organizational and operating costs
- Problem-free management of the call peaks and a reduction in the response times
- Gives the opportunity to manage teleworking operators (from home, from other offices, from abroad, on mobile telephones, etc.)
- It offers a telephone capacity of over 1700 lines
- Operates 24/7
- Supplies detailed statistics, which may be consulted at any time via the web, on the service and its efficiency (including the monitoring of every operator, with relevant information on the calls managed)
- Offers additional integrated services, e- mail, fax and SMS
- All the system's functional efficiencies may be automatically set via the web at any time.
|
