What is it?
StarAssistance is the innovative business solution that Edistar has specially created for companies which want to improve and optimize their services of technical or commercial assistance.
StarAssistance is a sophisticated system that allows companies to keep under control, and optimally manage, all the requests for technical or commercial assistance from the clientele, via telephone or web.
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What it does
StarAssistance guarantees that each call or contact by the client always receives a precise and immediate response from the authorized Assistance Center or the person in charge, per territory or product. Hence clients always receive an immediate reply to their requests for assistance. Just one telephone call is sufficient. The centralized system receives all the telephone calls, without losing any calls, even when out-of-hours or during peak requests. All enquiries are handled in real time so that clients always gain total satisfaction. Clients can also submit their requests via the web. In this case they obtain the information from the nearest authorized center, together with an interactive map of the georeferenced location.
In addition, the system supplies a detailed set of statistical and commercial data, which may be consulted by the company via the web. This allows the monitoring of the overall state of the sector (quantity, frequency, service quality, efficiency indices, products, nature of the enquiries etc.) to be kept under control. StarAssistance is supplied by Edistar in ASP mode (Application Service Service Provider) and is already used by many large industrial groups, with excellent results.
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The winning formula
StarAssistance provides an excellent service to its clientele or potential clients, thus further strengthening the company's positive image. It optimizes and improves the service of its Assistance centers and, besides, allows the persons responsible and the managers that use it to monitor the type and progress of the requests (the system also supplies detailed area statistics) as well as the efficiency of its Assistance centers and the level of service offered by them.
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The advantages:
- StarAssistance allows the improvement of the qualitative level of Customer Care
- It helps to optimize and rationalize the organizational and operating costs
- It strengthens the company's positive image with consumers, thus increasing its efficiency and professionalism
- It guarantees a reply to all consumer enquiries, since they are directed to the nearest center. (In the event of a web request, the service is completed by a sophisticated interactive cartography system)
- It allows the constant and centralized control of the service offered by every Assistance Center
- For company managers and persons responsible, StarAssistance is the ideal partner to supply detailed statistics on the type of consumer requests and areas of origin
- Management of the system is autonomous and functions entirely through extranet tools
